We would like to make your experience of shopping with us as pleasurable and easy as possible.
If you change your mind that's OK. We will exchange or refund your purchase, providing the goods arrive back with us undamaged.
You can return items purchased from Earthworks within 14 days of receipt of purchase. We require you to package the item(s) carefully and where possible in the original packaging or a suitable alternative. If you would like to return any item(s) please email us at: firstname.lastname@example.org , and we will advise you of the best method to return your parcel.
The returns address is shown below.
Once we have received your returned goods we will provide you with a full refund for the amount you paid, or exchange the goods and send them on to you (with no shipping cost) - whichever option you prefer. Please allow up to 3 days for a refund and 5 days for an exchange to be despatched, providing your preferred exchange is in stock. If your exchange requested item is out of stock we will advise you when it will be back in stock.
N.B. These guidelines are for the UK mainland only. For International parcels please email us as above.
The Studio, Queensbury, Pannier Lane Carbis Bay, St Ives TR26 2RF
QUESTIONS ABOUT YOUR ORDER
If you want to contact to us regarding any queries about your order, returns or refunds, please email email@example.com or call us on 07767 835 835